Company West Coast Energy Systems
Name Technical Field Service Representative Level III - Energy Systems - Phoenix, AZ ($2,500 Sign On Bonus)
Req # 64072
Employment Type Full Time
Shift 1st
We are a team of hardworking builders and doers who share a passion for innovation and a desire to outpace others in our field. We push boundaries and seek opportunities for our products and people to evolve. As an inclusive workplace, we keep equity and respect at the forefront and empower employees to speak up, take accountability, and bring their best energy to work every day. At Generac, we collaborate, share successes, and promote a drive to win while respecting others and supporting growth.
Job Summary: The Technical Field Service Representative Level III is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales commissioning support of Generac industrial products. This position will require up to 50% travel.
Essential Duties and Responsibilities:
- Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators
- Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs
- Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner
- Stays current on NFPA and State regulations for EPSS
- Conducting equipment commissioning for the industrial and MPS products
- Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed
- Other Duties as assigned
- Perform scheduled preventative maintenance service and/or repairs of generators
Minimum Qualifications:
- High school Diploma
- 4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)
Preferred Qualifications:
- Associates Degree in Electrical Engineering or Mechanical Engineering
- 6-8 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)
Knowledge, Skills and Abilities
- Able to observe, identify and relay critical information to the company, customers, or coworker
- Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
- Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.
- Knowledge of power generation; light tower, pumps, and heating products
- Spark Ignited knowledge
- Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision
- Ability to work and communicate well with others
- Ability to provide detailed reports within 24 hours
- Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner
- Excellent conflict and resolution skills
- Assist operations department with personal scheduling
- Ability to deploy and electrically connect rental generator units.
- Ability to always present themselves in professional manner
- Excellent time management
- Ability to take on leadership role related to field service duties
Compensation: Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role based in Phoenix, AZ is $34.13 - $50.96. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."