LOCATION: Southwest Divisional Headquarters - Phoenix, AZ

STATUS: FT

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army in Phoenix, Arizona is looking to fill a Case Manager positions for the Pathways of Hope program. The successful candidate for this position will have experience working with clients in crisis, knowledge of community resources and have demonstrated dependability, maturity and initiative. This position is benefit eligible and comes with vacation, sick, health, vision, life insurance, free membership and more.

The Case Manager will Provide Case management to clients by interviewing them on the phone and in person to determine eligibility for emergency assistance or referrals for services including: housing, health benefits and financial support. This person will network with outside (appropriate) agencies and build relationships with community partners in service to clients. Case Managers will be responsible for completing necessary paperwork and working with landlords and utility services to collect and process information for the purpose of Rental and Utility assistance. Other duties will include but are not limited to maintaining files on clients and data entry into the HMIS system, and participating in all required trainings.

QUALIFICATIONS:

• Bachelor's degree in social work or related discipline or;
• Eight years' experience working with clients in crisis and the strong ability to effectively resolve and cope with immediate crisis situations.
• Experience in working with households inclusive of children under the age of 18
• Extensive knowledge of community resources
• Excellent knowledge of and ability to use current Microsoft software applications, including Word, Excel, PowerPoint and Publisher, as well as e-mail, Adobe Acrobat, the internet & Bowman Systems (WellSky and/or HMIS depending on corps or grant requirements)
• Excellent interpersonal, telephone and communication skills, both written and verbal
• Excellent detail, organization and file management skills
• Demonstrated dependability, maturity, and initiative; must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect.
• Ability to work alone and as a part of a team.
• Ability to maintain a self-motivated and self-directed schedule & address multiple clients in a timely manner
• Ability to work with people of diverse backgrounds and circumstances
• In-depth knowledge of the Homeless Management Information System.
• Bilingual (English/Spanish) strongly preferred
• Must possess a valid Arizona driver's license with a clean driving record & pass a motor vehicle records check.
• Must have reliable transportation.
• Must be able to pass a criminal background check
• Ability to pass The Salvation Army's Fleet safety e-learning
• Ability to remain compliant with The Salvation Army Protect the Mission standards & protocols

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.