Student Success and Well-Being Department of Student Success and Strategic Initiatives:

Student Success and Strategic Initiatives creates opportunities for undergraduate students to thrive by providing a system of support to foster academic success, retention, and timely degree attainment. Driven by equitable outcomes for all students, innovation, and excellence, we assist students in achieving their academic and personal goals. Working collaboratively with the colleges and campus partners, a holistic student-centered approach is utilized to empower students to strive for academic achievement and individual growth.

The Opportunity:

The UCF Student Success and Well-Being Department of Student Success and Strategic Initiatives is currently accepting applications for the role of Senior Academic Success Coach. This position combines both academic advising and academic coaching into a newly created and exciting position of Senior Academic Success Coach (ASC), with the Senior ASC responsible for maintaining a case load of students and applying coaching methodologies and case management approaches to support students throughout their academic journey. Located centrally within the Division of Student Success and Well-Being, the Senior ASC will be assigned to the College of Business and will be tasked to holistically coach their assigned students through both academic and non-academic matters, and to monitor the progress of their students throughout their time at UCF.

The Senior ASC will also work collaboratively with other ASCs, along with other student support and well-being offices across campus, to provide the best, comprehensive care to UCF students. The position will include training and development opportunities, and a supportive, fast-paced, exciting working environment dedicated to innovating student success and well-being.

Responsibilities:

• The primary responsibilities of this position are to assist in developing and implementing college/department goals and strategies as a senior professional in academic advising, coaching, transition programming and orientation, enrollment, retention, persistence, progression, and graduation.

• Provides advising and coaching services to support student retention, persistence, progression, and timely graduation.

• Applies basic advising and coaching methodology to inquiries through various modalities.

• Discusses and reinforces the value of coaching with prospective students and prepares the student for ongoing coaching relationships.

• Responsible for providing students with basic level information related to University, College, and Program policies and procedures and general information related to community resources.

• May serve as the primary contact for assigned cohort(s) and assist with schedule planning, registration, four-year plans, career and graduate school planning. Works with university and college offices to develop, monitor, and update degree plans, audits and academic records.

• Maintains a case roster of students in the customer relationship management system(s); follows a detailed inquiry management and communication plan; tracks student engagements; assists with developing and presenting reports and data. Meets established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.

• Use tools, analytical dashboards, and technology fully to manage advising and student communication, Maintain accurate student records, and document student interactions in (myKnight STAR) or other systems.

• Provide prerequisite checks and other records maintenance as required.

• Assists students' connection with the college for registration permissions, course substitutions, course equivalency reviews, transient requests, and other records maintenance as required.

• Assists with developing and coordinating recruiting, outreach, and engagement programming. This may include open houses, welcome expos, major fairs, community and state college events for prospective students, or workshops for current students.

• Builds relationships with students to develop a required academic plan to meet timely graduation requirements.

• Explains academic policies, procedures, and guidelines and helps students navigate the college and university-level administrative processes.

• Achieve established metrics, which may include contact hours, appointments, and associated summary reports, assigned students continuing to the next term.

• Analyze data, generate and disseminate retention, persistence, and progression information.

• Participate in ongoing training and professional development programs.

• Coordinate and oversee orientation programming for incoming College of Business students.

• Serve as liaison for students with special populations such as ASSA, etc.

• Create training information to aid the development of ASCs within the assigned College.

Minimum Qualifications:

Bachelor's degree and 2+ years of experience or a Master's degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Preferred Experience:

• Experience in education, with a preference for experience in higher education.

• Experience in coaching, with a preference for experience in student coaching.

• Experience in and/or understanding of case management. * Experience in and/or understanding of customer service.

• Experience with using a CRM to case manage/track student, client, or customer interactions.

• Proficiency in Microsoft Office suite (e.g., MS Word and Excel) and desktop agent software (e.g., MS TEAMS).

The most successful candidates may possess the following qualities:

• Ability to work under pressure of deadlines, goals, and/or time limitations.

• Ability to use independent judgment and decision-making skills when assisting students.

• Ability to work well with others and as a team.

• Ability to perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.

• Excellent written and oral communication skills.

• Excellent organizational skill, multi-tasking skills, and high level of attention to detail.

• Flexibility to work in a fast-paced, highly innovative environment.

Additional Application Materials Required:

• Please include a copy of your resume with your application.

• Please include a short essay that details and describes your vision of student success in higher education.

Special Instructions to the Applicants:

The Senior Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching.

This is a full-time, 12-month position. Due to the nature of the work, this is not a fully remote position, and remote (hybrid) work of any kind may not be guaranteed or may be altered as needed.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide click here.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.