The Infrastructure Support Technician performs basic technical services for Black Box customers at a client site. This position utilizes tools, training and expertise to maintain various communication systems and network applications for Black Box customers, all while providing excellent customer service. Essential Functions Provide technology support for Black Box custom

Documentation Creation and Management Develop and maintain detailed documentation for data center processes, procedures, and standards. Create user manuals, technical guides, and operational handbooks. Infrastructure Documentation Document the physical and logical layout of the data center, including server racks, network configurations, and cabling diagrams. Keep records

Installation and service of low voltage cabling, fiber optic cabling, communication equiptment