Law Enforcement Crisis Liaison Co locates in person at 911 dispatch centers. Provide in the moment training and coaching of 911 staff. Actively coordinates between police and Solari to assist community members. Actively fosters positive relationships and culture between Solari and first responders. Collaborates with Contact Center Leadership and 911 leadership to develop

Receive inbound calls, and respond to voicemails and emails from military veterans, service members, and their families. Documentation goals of these interactions are to provide resources and support to prevent future crises. (60%) Contribute to the development and acquisition of site partners. (5%) Maintain and update information and resources on Arizona's resource netwo

Manage 24/7/365 helpdesk operations, including SLA management, escalation support for IT Specialists, adherence to Solari policies, and reprioritization of emergent incidents. Perform active leadership and general support during peak business hours. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the Technology infrastructure and

Promotes excellent customer experience with individuals and families. Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non judgmental attitude. Serves as a role model and advocates for individuals in communicating their preferences and needs. Helps the

Respond to incoming contacts and requests for crisis and healthcare services across all contracts within scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; inspire hope and promote recovery and resili

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies responsible for cris